Privacy Policy
Last Updated: February 24, 2025
Welcome to Melissa L. Moore, LLC. Concierge Recovery Coaching. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our coaching services, participate in our programs, or interact with us in any way.
We are committed to maintaining the confidentiality and security of your personal information. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
We may collect personal information that you voluntarily provide to us when you:
~Complete forms or registrations on our website
~Sign up for our programs or services
~Participate in coaching sessions
~Contact us through email, phone, or other methods
~Subscribe to our newsletterParticipate in surveys or feedback forms
This information may include:
~Name, email address, phone number, and mailing address
~Demographic information
~Health information related to your recovery journey
~Financial information for payment processing
~Communication preferences
When you visit our website, our servers may automatically log standard data provided by your web browser, such as:
~IP addressBrowser type and version
~Pages you visit
~Time and date of your visit
~Time spent on pages
~Referring website addresses
~We may also use cookies and similar tracking technologies to collect information about your browsing patterns and preferences.
We may use the information we collect for various purposes, including:
~Providing, maintaining, and improving our services
~Processing payments and subscriptions
~Sending administrative information, such as confirmation emails and service updates
~Sending marketing and promotional communications (if you have opted in)
~Responding to your inquiries and providing customer support
~Personalizing your experience with our servicesMonitoring and analyzing website usage and trendsProtecting our services and users from fraudulent or unlawful activity
We understand the sensitive nature of recovery coaching. Information shared during coaching sessions is kept strictly confidential, with the following exceptions:
~When you provide written consent to share informationWhen there is a clear and immediate danger to yourself or others~
~When required by law, such as mandatory reporting of child or elder abuse
~When required by court order
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:
We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.
We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Depending on your location, you may have certain rights regarding your personal information, including:
~The right to access personal information we hold about you
~The right to request correction of inaccurate information
~The right to request deletion of your information
~The right to withdraw consent
~The right to opt-out of marketing communications
To exercise these rights, please contact us using the information provided below.
We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required by law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
If you have questions or concerns about this privacy policy or our privacy practices, please contact us at:
Contact Information: Melissa L. Moore, LLC, [email protected], 847-242-1509
By using our services, you acknowledge that you have read and understand this privacy policy.